Misconfigured Documents Folder

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Vortex will be unable to start if it cannot locate your "My Documents" folder. This is caused by an unexpected or incorrect configuration on your PC. If this happens, Vortex will present an error message (seen below).

MyDocsError.png

This is not an error in Vortex.

What could be causing the issue?

The error is raised when Vortex cannot locate your "My Documents" folder through the Windows API. In normal cases, the folder would be found under C:\Users\{AccountName}\Documents. This can be changed manually by the user. If this location has been changed to a removable or network drive that is no longer connected, Vortex (and Windows) will not be able to process it correctly.


How can I resolve the issue?